Omniplus Charge: the brand for consulting and services related to charging infrastructure

• Omniplus Charge as an integral part of the updated Omniplus service ecosystem
• “One face to the customer” from initial consulting through turnkey implementation to ongoing operation
• Omniplus Charge supports customers long‑term and provides complete charging‑infrastructure services from a single source
• With Sinos, the solution for charging and depot management is being continuously developed to reduce energy costs
• New 24/7 service hotline and a dedicated team of service technicians providing nationwide, on‑site support when needed
• Hydrogen infrastructure also included in the offering
• Solutions for small and large bus operators with the right partners
• Public charging: pilot project in Cologne

The transition to electromobility in a bus fleet requires extensive expertise and careful preparation. To successfully operate electric buses, transport companies need a holistic view of their entire electromobility system. Daimler Buses has long provided consulting services and supported operators on their path toward electromobility. This work has been continued consistently by Daimler Buses Solutions GmbH, established in 2023. The company specializes in consulting, planning, and building electromobility and hydrogen infrastructure.

Working together with the experts at Daimler Buses Solutions GmbH and additional partners, Daimler Buses can deliver the complete e‑mobility ecosystem from a single source on request: from individually configured electric buses to complete depot infrastructure, including construction work, electrical installation, charging systems, battery storage, charging‑management systems, and additional digital services. Since autumn 2025, Daimler Buses Solutions GmbH has been offering its services under the Omniplus Charge brand, which joins the strong Omniplus umbrella that combines classic service offerings with extensive digital services through Omniplus On.

“One face to the customer” — from consulting and planning to turnkey implementation and operation 

With Omniplus Charge, every customer is assigned a dedicated e‑mobility consultant who accompanies them from initial consulting through the planning and construction phases and finally to the turnkey handover of the charging infrastructure and the electric bus fleet. Even during ongoing operations, Omniplus Charge experts continue to support customers, taking over charging‑infrastructure service on request and ensuring smooth operation of both the infrastructure and the electric buses. Customers benefit from short decision paths, reliable project execution, transparent processes, and noticeable relief for their own staff and resources. 

The journey toward electromobility begins with comprehensive consulting and a software‑based feasibility analysis. No two operations are alike. Whether a medium‑sized family business in a rural region or a major transport operator in a European metropolis, the specialists at Omniplus Charge tailor their work to the specific conditions of each company. They start by analyzing bus routes in detail based on real operating conditions. Building on the feasibility analysis, the customer then receives a customized charging concept — from depot charging using plug‑in chargers, pantographs or charging rails to intermediate charging along the route. Hydrogen supply for fuel‑cell models can also be integrated if needed. 

Omniplus Charge supports customers long‑term and provides complete charging‑infrastructure service from a single source 

Three to four months after the initial consulting meeting, the project typically enters the procurement phase for the concrete infrastructure measures. At this stage, countless parameters must be considered: Which charging solutions are suitable? How large must the transformer be? Is a stationary battery storage system or a solar array useful to optimize electricity costs? Should the depot layout be modified to optimally position the charging points? What specifications are required for the charging points — plug‑in charging or pantograph? Which charging‑management software will monitor and control the chargers? Can a nearby hydrogen refueling station be used, or is installing a dedicated H2 station advisable? 

As part of its consulting services, Daimler Buses Solutions can carry out a complete simulation of the planned electric‑bus depot and model all energy flows, including PV systems and stationary battery storage. This forms the basis for jointly identifying optimization opportunities with the customer. The Omniplus Charge experts advise not only on technical configuration but also on selecting experienced partners for charging infrastructure, charging‑management systems, power‑supply components, and construction work.

If requested, Daimler Buses can act as the general contractor and supply the entire system solution from one source. During implementation, the e‑mobility consultants at Omniplus Charge manage all necessary construction work, such as preparing the power supply for charging equipment or building suitable hydrogen infrastructure. Coordination and execution are handled by a central project management team.

New service hotline and dedicated service technicians expand the offering

Daimler Buses places great importance on long‑term customer support. Under the Omniplus Charge brand, the company now provides a service hotline with remote support that is available around the clock, seven days a week. The hotline experts can remotely inspect charging stations via internet‑based diagnostics and provide targeted support in the event of faults. Experience shows that around 85 percent of error messages can be resolved remotely.

A new, dedicated team of service technicians works closely with the hotline experts. If an issue cannot be resolved remotely, the technicians carry out repairs directly on site. Hotline and service team complement each other, as all remote‑diagnosis results are transferred seamlessly to the technicians. The technicians operate throughout Germany, and in the long term, the service is planned to be expanded across Europe. This brings the service quality for charging infrastructure up to the high level customers know from Daimler Buses vehicles.

Hydrogen infrastructure also included in the offering

In addition to tailored charging solutions for battery‑electric buses, Omniplus Charge also provides comprehensive hydrogen‑infrastructure concepts. The expert teams analyze which technical and economic setup best meets the needs of each transport operator. A dedicated hydrogen refueling station is not always required. As an attractive alternative to a cost‑intensive own investment, customers benefit from the strategic partnership between Daimler Buses and H2 Mobility, which describes itself as Europe’s largest operator of hydrogen stations.

H2 Mobility builds new hydrogen refueling stations where needed, in close proximity to transport operators. Additionally, it is possible to install a dedicated H2 dispenser directly at the depot. This can be done without the usual investment and operational risks, since public hydrogen stations are operated entirely by H2 Mobility.

Charging management with Sinos

To ensure smooth operation of electric buses and charging infrastructure, Daimler Buses provides Sinos, a charging‑management solution tailored precisely to the needs of bus operators. With Sinos, operators can continuously monitor charging processes and control charging power according to operational requirements. Preconditioning of the buses is also managed via the central system, ensuring that vehicles are optimally prepared for service. Existing IT systems such as dispatching can be integrated via interfaces.

Sinos also helps reduce electricity costs through dynamic load management and support for flexible electricity prices. Additionally, it offers full depot visualization, including precise vehicle positioning. All functions are available regardless of vehicle brand or charging‑station manufacturer. Even mixed fleets of electric and diesel buses can be monitored and managed efficiently with Sinos. Daimler Buses has a close development partnership with Sinos for the ongoing enhancement of the charging and depot‑management system, and in spring 2025 acquired a stake in the company.

Solutions for small and large bus operators: Charging‑as‑a‑Service

Together with the experts at Daimler Buses Solutions GmbH, Daimler Buses has already won 60 projects, many of which have been successfully implemented. These include well‑known operators such as Stadtwerke Bonn, HTM in The Hague, and VYBuss in Östersund, Sweden. Medium‑sized bus companies such as RVWB in Wettingen, Switzerland, also make use of the opportunity to obtain everything from an individually configured electric bus to complete electromobility infrastructure from a single source. In Lüneburg and Leipzig, Daimler Buses has been commissioned as general contractor to plan and build a complete electric‑bus depot and, in one case, to expand the existing depot and charging infrastructure. In addition, Omniplus Charge offers a 360‑degree Charging‑as‑a‑Service solution for customers who do not wish to invest in charging infrastructure themselves. With this model, Daimler Buses builds the charging infrastructure on the customer’s premises at its own cost and handles all operation and maintenance. The customer pays a previously agreed amount per kilowatt‑hour for charging their buses.

Public Charging: pilot projects in Cologne and Munich

Starting in 2026, Daimler Buses will build its own public charging stations for electric buses. These stations will be located at high‑traffic tourist destinations in Europe — such as bus parking areas near theme parks or in major cities. The aim is to accelerate the expansion of high‑power charging infrastructure away from motorways in the coming years. This will allow electric buses to serve remote tourist destinations — something that is currently only possible in limited cases. The first step is a pilot project with the city of Cologne, where four public fast‑charging points for electric buses will be installed near the city center. Each of the four new fast chargers will provide a nominal charging capacity of 400 kW and will be accessible around the clock, seven days a week. Additionally, Daimler Buses plans to install up to four public charging stations with a charging capacity of up to 600 kW at the central bus station in Munich. Operators will be able to charge their electric buses there with green electricity, regardless of brand. Daimler Buses is currently the only bus manufacturer in Europe building its own public charging infrastructure. The subsidiary Daimler Buses Solutions will handle planning, construction, operation, and maintenance of the charging stations.