Omniplus: Services from Mercedes-Benz and Setra

Omniplus 24h Service is available for you 365 days of the year

The digitisation also supports the traditional services of the Omniplus service brand. Should a bus experience a breakdown in spite of all this technology, the Omniplus 24h Service is available to you around the clock in conjunction with one of our ServiceCards. Card holders/customers can access the service at any time via a free hotline on 00800 40 20 40 20 or online in the Omniplus On portal all over Europe, for which there are also support offers available here.

Omniplus ServiceCard and ServiceContracts: step-by-step service

Customers purchasing new vehicles from Mercedes-Benz and Setra Buses have access to the Omniplus ServiceCard Premium for two years free-of-charge. Companies who do not need all the comprehensive services the package has to offer can select the ServiceCard Basic. It is valid for six years and also includes the Basic mobility package.

Companies who value the optimum technical condition of their fleet at fixed, predictable costs have various service contracts at their disposal. The BasicPlus package includes all necessary maintenance work as well as selected wear-and-tear repairs. The Premium Package of the Service Contract additionally includes all further repairs to the vehicle, excluding tyre replacement or damage caused by external force. The Omniplus Uptime services are also already included here at no extra cost.

BestAge Repair: keeping buses in good shape for a longer life

Sooner or later, buses which have been hard at work for many years require repairs and freshening up procedures so that they retain their value, but these should not cost the earth. To this end, Omniplus offers the BestAge Repair service programme with measures appropriate to the current residual value of the vehicle. This includes Genuine Parts for older model series as well as Genuine Remanufactured Parts as an affordable replacement option for wear-and-tear parts. Maintaining residual value can also be guaranteed by freshening up the interior with new materials and seat upholstery, or by sorting out issues with the cockpit using Omniplus SmallRepair - the affordable way to have minor damage and imperfections professionally rectified.

Omniplus Training – the right training courses for every task

Further training for drivers and training for workshop employees round off the services which Omniplus offers. As of 2019, experienced and qualified trainers share their knowledge on the new training site in Wüschheim (in the Hunsrück region of Germany), which has all the necessary facilities. In 2018, Omniplus Safety Training celebrated its 25th year of existence. Since 1993, around 19,000 drivers have been trained – a real safety boon for all road users. The latest offerings in accordance with the German professional driver qualification (BKrQG) include obligatory modules for transporting passengers with restricted mobility and in the technical section pertaining to training for high-voltage work on the fully-electric Mercedes-Benz eCitaro.