Omniplus On: digital services for greater efficiency and uptime

• Omniplus On: three pillars for maximum uptime, fleet management, and spare parts purchasing
• Digital Services Package: digital services included right from the start
• Omniplus On Uptime pro: remote diagnostics for fleets with their own workshop
• Over‑the‑air vehicle updates without workshop visits
• Full control over all software in the bus
• Omniplus On Battery Monitoring with emergency call function
• Omniplus On monitor location services: live tracking and more
• Location Services Plus uses positioning data to activate the speed limiter
• Optimized charging processes with Omniplus On Remote Control Functions
• New consumption overview in Omniplus On monitor
• Omniplus On Performance Analysis: driving‑style analysis for improved efficiency
• Omniplus eShop with VIN‑specific spare parts identification
• Omniplus eProcurement: spare‑parts interfaces for integration into the operator’s ERP system
• Data Packages for integrating vehicle data into existing fleet management systems
• TiGR data interface according to the international ITxPT standard available via Omniplus

Digital services are becoming increasingly important for bus fleet operators because they make it possible to run buses even more efficiently, economically, and safely. With its Omniplus On portal, Daimler Buses offers a wide range of digital services, from Uptime pro remote diagnostics to location services, consumption and driving analyses, and Remote Control Functions for managing the charging process of electric buses. Over‑the‑air updates, virtual data interfaces — known as Data Packages — for customers with their own fleet management and dispatching systems, including standardized formats such as the ITxPT TiGR standard, as well as interfaces between the Omniplus online spare‑parts ordering system and customer‑specific ERP solutions, complement the digital offering. Omniplus continues to expand its portfolio of digital services and regularly adds new features.

Omniplus On: three pillars for maximum uptime, fleet management, and spare parts purchasing

Omniplus On is built on three pillars:

• “Omniplus On advance” ensures maximum fleet availability, for example through over‑the‑air updates or Battery Monitoring
• “Omniplus On monitor” bundles telematics services for efficient fleet management
• “Omniplus On commerce” enables fast and targeted purchasing around the clock, for example spare parts via the Omniplus eShop

Digital Services Package: digital services included right from the start

To make it easier for as many customers as possible to experience the benefits of digital services, and to give them even simpler access, Daimler Buses is temporarily offering a digital service package — the Digital Services Package — as a free option for all newly delivered buses. Buyers of new diesel vehicles from Mercedes‑Benz and Setra receive free access to the digital services included in the package for three years. Customers who purchase newly delivered battery‑electric eCitaro, eCitaro fuel cell, or eIntouro vehicles can use the digital services free of charge for six years. After the free period expires, customers have the option to continue using the services at a reduced package price.

Omniplus On Uptime pro: remote diagnostics for fleets with their own workshop 

Omniplus On Uptime pro was developed specifically for transport operators with their own workshop. The service expands the available data and analyses by adding detailed diagnostic information for the workshop, enabling teams to prepare optimally for upcoming tasks, bundle repair and maintenance work, and shorten service times. In the web‑based Omniplus On portal, the workshop receives full remote diagnostics with all active and stored faults as well as environmental data, without having to physically connect the bus to a diagnostic device as before. Dispatchers or operations managers also receive real‑time information on all driver‑display messages and critical status values — eliminating misunderstandings between driving staff and operations teams. The vehicle status can be accessed continuously in the Omniplus On portal. If defined thresholds are exceeded or not met, the system automatically triggers an error message. For critical values, the system assesses the severity and provides a recommendation on whether the vehicle can continue its route or needs to return to the workshop. With the Analysis tool, users can also select specific vehicle signals and display their progression over time — from a few minutes to several months. Comparing various signals makes it significantly easier to identify the root cause of technical irregularities.

Over‑the‑air vehicle updates without a workshop visit

As the first bus manufacturer in Europe, Daimler Buses is offering over‑the‑air updates in its new electric intercity bus, the Mercedes‑Benz eIntouro. Software updates can be transmitted to the vehicle via the mobile network using the standard Bus Data Center communication module and installed without a workshop visit. The update capability is not limited to mandatory security updates. General software updates and modified settings can also be installed in the same way with minimal effort. This ensures that the vehicle receives important safety and software updates promptly. Even the activation of optional retrofit functions is possible through over‑the‑air updates. The feature reduces installation effort and improves vehicle availability because no workshop time is required. Over‑the‑air capability is based on a new electronic architecture that is being introduced for the first time in the new eIntouro. Daimler Buses plans to deliver the first customer vehicles in the second half of 2026. 

Full control over the software in the bus

Software updates are managed through the Omniplus On digital portal. When an update becomes available, the fleet manager receives a notification and can authorize individual vehicles for installation. The preferred installation time can also be selected in the portal. Updates are only installed when the vehicle is parked and all required system conditions are met. Remote control or automatic rollout of updates by the manufacturer is not possible on Daimler Buses vehicles. All access and update activities are fully documented, and all vehicle data is protected by strict European data privacy and security standards.

Omniplus On Battery Monitoring with emergency call function 

The Omniplus On Battery Monitoring service provides a clear overview of the condition of the high‑voltage batteries in the Mercedes‑Benz electric bus fleet and helps proactively extend battery life and prevent damage. Its analyses and assessments are based on battery‑relevant parameters such as battery type, mileage, age, cell temperature, state of health, and many more. In addition to detailed information on the condition of each battery, operators receive specific recommendations for proper battery handling and optimal long‑term performance. For example, the system detects if a bus has been parked for an extended period with a fully charged battery and recommends charging it to full only shortly before the next scheduled departure. 

To provide additional protection and prevent serious consequences, Daimler Buses has equipped Omniplus On Battery Monitoring with an emergency call function. If the temperature or other key parameters of the high‑voltage battery unexpectedly exceed defined thresholds, the horn and hazard lights are activated and a pop‑up message appears in the driver display. At the same time, the alert is transmitted to the Omniplus On portal and a customer‑specified phone number is called automatically to provide immediate notification. This helps prevent serious damage. The emergency call function is recognized by many insurance providers as an effective fire‑prevention measure. Battery Monitoring can be added per vehicle via the Omniplus On portal. 

As a free service, Omniplus also provides the Warranty Status feature for all eCitaro and eCitaro fuel cell vehicles. This feature offers detailed insights into the battery’s warranty status and helps prevent potential warranty violations. In addition to displaying vehicle and battery details, it shows which services are covered by the warranty, how long the warranty remains valid, which conditions must be met, and whether any warranty violations have already occurred. 

Omniplus On monitor location services: live tracking and more 

The Omniplus On monitor location services give bus operators a digital platform where all vehicles are displayed clearly on a single dashboard. Live tracking, traffic information, automatic notifications when entering or leaving defined zones, and the digital logbook provide complete transparency on operations, vehicle location, and vehicle functions. This allows companies to maintain full control of their fleet at all times and manage operations efficiently.

Location Services Plus uses position data to activate the speed limiter 

With the new Location Services Plus offering, Mercedes‑Benz and Setra buses can be centrally controlled based on their position data so that, once they enter a predefined zone such as a city center, they do not exceed the maximum speed defined for that area. This type of zone management responds to the request of many bus operators across Europe — especially in Scandinavia, France, and Switzerland — for speed‑based geofencing. Using the zone management function in the Omniplus On portal, operators can easily create geofenced areas by marking zones on a digital map of their operating region and assigning a maximum speed limit to each zone. The zone management feature then sends this configuration to all registered vehicles. When a bus enters one of the digitally marked areas, the system uses position data to trigger the command to adhere to the defined speed limit. Because the data is stored locally in the vehicle, the function also works if the mobile network connection is interrupted. The driver receives a visual notification in the instrument cluster. At the same time, the bus’s speed limiter is automatically activated and the vehicle gently decelerates until it reaches the specified maximum speed. Further acceleration beyond this limit is no longer possible. If the traffic situation requires it, the driver can override the speed limiter at any time using kick‑down. Once the bus leaves the geofenced area, full acceleration becomes available again. 

Optimized charging processes with Omniplus On Remote Control Functions

With the digital, bidirectional Remote Control Functions service, Omniplus On gives operators of electric bus fleets the ability to prepare vehicles operationally in advance. Electric buses can be charged and preconditioned precisely to the minute, without major effort. This includes selecting the type of preconditioning, such as heating, cooling, or ventilation. The digital service works independently of the charging infrastructure and helps increase vehicle range and battery life. It is also possible to limit charging to a specific maximum state of charge to protect the battery. Departure times can be programmed for each individual bus to ensure a fully charged battery is available when operations begin. For the eCitaro fuel cell, operating modes can also be set via Remote Control Functions. Remote Control Functions is an add‑on digital service and can also be integrated via an API into customer-owned fleet and charging management systems. This means that no communication with the charging station over OCPP is required, offering transit operators an important operational advantage.

New consumption overview in Omniplus On monitor

The Omniplus On monitor consumption analysis service helps operators monitor and optimize energy and fuel consumption. It can evaluate and analyze fuel consumption for buses with combustion engines, and it can also analyze the energy consumption of the eCitaro in detail and display the results in the Omniplus On portal. For all drivetrain types, consumption can be broken down into traction and auxiliary consumers such as heating or air conditioning. This provides better comparability between vehicles and helps operators take targeted measures to reduce energy consumption, for example through focused driver training.

Omniplus On Performance Analysis: driving‑style analysis for greater efficiency

With Omniplus On monitor Performance Analysis, fleet managers receive a tool that allows them to monitor driving behavior. The system evaluates information such as acceleration and braking events, the use of driver assistance systems, and idling times. The results are displayed using scores — the EcoScore and the SafetyScore — which help identify areas for improvement and provide driving recommendations for more economical and safer operation. The standardized scoring system enables direct comparison of driving styles within the fleet. The goal is not to monitor drivers, but rather to increase passenger safety and reduce operating costs. Performance Analysis is available for city buses, intercity buses, and coaches.

Omniplus eShop with VIN‑specific spare parts identification

The Omniplus eShop, part of Omniplus On commerce, provides a convenient shopping experience for identifying and ordering the correct spare parts across the full Omniplus portfolio for Mercedes‑Benz and Setra buses. Customers can choose among several ordering paths, including the integrated BusParts Catalog, and instantly see availability and customer‑specific pricing during the ordering process. Since its relaunch in 2019, the Omniplus eShop has been continuously enhanced and now offers a state‑of‑the‑art e‑commerce platform. Features include central, country‑specific, and dealer‑specific promotions, bundled packages, and intelligent parts suggestions to make purchasing as efficient as possible for customers and service locations. Additional functions — such as linking part identification to vehicle‑specific documentation data through the vehicle identification number (VIN) — help customers and workshop staff identify and order required parts even more quickly. Frequently needed combinations of parts, for example for recurring maintenance work, can be saved in the “Shopping List” and reordered quickly when needed. All these features help reduce repair times and improve vehicle availability.

Omniplus eProcurement: spare‑parts interfaces for integration into the operator’s ERP system

Omniplus is also expanding its eProcurement capabilities across Europe. By integrating up to five digital interfaces, bus operators can now connect their ERP (Enterprise Resource Planning) systems directly to the Omniplus eShop. This allows genuine bus parts to be identified and ordered directly from within the operator’s own ERP environment. The digital interfaces streamline the purchasing process and make it significantly more efficient.

In addition to a catalog interface for parts identification and an ordering interface for automated order submission, the Omniplus eProcurement portfolio includes three additional interfaces: a net‑price interface and an availability interface, which are particularly helpful when replenishing stock. Through the net‑price interface, customers can retrieve their individual parts prices from Daimler Buses Service Centers and display the information directly in their ordering system. The system factors in customer‑specific terms and promotional discounts, ensuring that the correct price is always shown.

The availability interface allows operators to check current stock levels before sending an order. Finally, the replacement‑parts interface ensures that updated part numbers are always correctly assigned in the system so customers consistently order the correct component with the current part number.

Data Packages for integrating vehicle data into existing fleet‑management systems 

The demand for additional vehicle data is increasing rapidly among transport operators, especially in the field of electromobility. To operate reliable schedules, operators must know not only range, state of charge, and state of health of the battery in real time. Detailed data is also essential for optimized charging windows, battery‑friendly charging cycles, longer battery service life, and lower maintenance costs. Omniplus On provides various data packages tailored to the operator’s needs. These packages range from 90 to more than 450 individual data points. In addition, the vehicle’s health status can be captured through full remote diagnostics. Operators with existing telematics and fleet‑management systems can integrate the relevant vehicle data into their own systems via a single interface — easily and without installing additional hardware. 

The data points are thoroughly validated. They meet the highest quality standards and are certified according to the latest cybersecurity requirements, allowing operators and their contracted telematics providers to further process them within their system environments and use them for analysis purposes. This forward‑looking data‑transfer and processing technology has already been integrated by more than 20 major European telematics, ITS, and charging‑management providers.

TiGR data interface according to the international ITxPT standard at Omniplus

Daimler Buses offers its customers a data interface for remote vehicle monitoring that is certified according to the uniform international ITxPT standard: the virtual data interface Telediagnostic for intelligent Garage in Real time (TiGR). Thanks to this harmonized interface with a standardized transmission protocol, transport operators can simplify their vehicle analyses and obtain a consistent data basis for their entire fleet.

The ITxPT TiGR Data Package from Omniplus On is available for all Mercedes‑Benz and Setra buses. With this new virtual data interface, transport companies can now communicate seamlessly with all ITxPT‑compliant back‑office systems. Another advantage is that essential data points — such as consumption or the number of door openings — are transmitted in pre‑calculated form. This simplifies data processing and increases overall efficiency.