Omniplus Charge: The Brand for Consulting and Services Around Charging Infrastructure

• Omniplus Charge: an integral part of the enhanced Omniplus service ecosystem
• “One Face to the Customer” from initial consulting through turnkey implementation to service and operation
• Omniplus Charge supports customers long-term and provides complete charging infrastructure services from a single source
• New 24/7 service hotline and dedicated field service technicians provide nationwide support directly on site
• Together with partner Sinos, charging and depot management solutions are continuously enhanced to reduce energy costs
• Electromobility without investing in charging infrastructure: Charging-as-a-Service
• Public charging infrastructure: pilot projects in Cologne, Munich, and Hamburg
  

The transition to electromobility in bus fleets requires careful preparation. To successfully deploy electric buses, transport operators need a holistic view of their electromobility ecosystem. For many years, Daimler Buses has advised transport operators and actively supported them on their journey toward electromobility. Daimler Buses Solutions GmbH, a subsidiary founded in 2023, continues this approach consistently. The company specializes in consulting, planning, and implementing electromobility and hydrogen infrastructure. In cooperation with the experts at Daimler Buses Solutions GmbH and additional partners, Daimler Buses can provide the entire electromobility ecosystem from a single source if desired, ranging from individually configured electric buses to complete depot infrastructure, including construction work, electrical installation, charging equipment, battery storage systems, charging management software, and additional digital services. Since autumn 2025, Daimler Buses Solutions GmbH has offered its services under the Omniplus Charge brand, bringing them together under the strong Omniplus umbrella brand, which already combines traditional service offerings with comprehensive digital services through Omniplus On.

“One Face to the Customer” from Initial Consulting Through Turnkey Implementation to Service and Operations

With Omniplus Charge, every customer receives a dedicated electromobility consultant who accompanies them from the initial consultation through planning and construction phases to the turnkey handover of both the charging infrastructure and the electric bus fleet.

Even during day-to-day operations, Omniplus Charge experts remain available to customers, providing charging infrastructure services if desired and ensuring the smooth operation of both the charging infrastructure and the electric bus fleet.

Customers benefit from short decision-making paths, reliable project implementation, transparent processes, and a noticeable reduction in internal workload and resource requirements.

The path toward electromobility begins with comprehensive consulting and a software-based feasibility study. Since no two operators are alike, whether a medium-sized family-owned company in a rural area or a large public transport operator in a European metropolitan area, Omniplus Charge specialists adapt their work to each customer’s specific circumstances.

As a first step, bus routes are analyzed in detail based on real operating conditions. Building on this feasibility analysis, customers receive a tailor-made charging concept, ranging from depot charging via plug, pantograph, or charging rail to opportunity charging along the route.

Omniplus Charge Supports Customers Long-Term and Provides Complete Charging Infrastructure Services from a Single Source

Three to four months after the initial consultation, the procurement phase for the specific infrastructure measures can usually begin. At this stage, numerous parameters must be considered: Which charging solutions are suitable? How large must the transformer for the power supply be? Does a stationary battery storage system or a solar installation make sense to optimize electricity costs? Should the depot layout be modified to position charging points optimally? What type of charging points should be installed? Plug-in charging or pantograph charging? Which charging management software should monitor and control the chargers? As part of the consulting services, a complete simulation of the planned electric bus depot can be carried out, including simulations of energy flows and the integration of photovoltaic systems and stationary battery storage systems. Based on these analyses, all optimization opportunities can be evaluated together with the customer. The experts at Omniplus Charge not only advise on the selection and design of the appropriate technology, but also on choosing experienced partners for charging infrastructure, charging management, power supply systems, and construction work.

Upon request, Daimler Buses can act as the general contractor and provide the customer with a complete system solution from a single source. During the implementation phase, Omniplus Charge electromobility consultants take responsibility for planning all necessary construction activities, such as the power supply for charging equipment or the installation of suitable hydrogen infrastructure. Coordination and execution are managed through a central project management team.

New Service Hotline and Dedicated Service Technicians Expand the Service Offering

Daimler Buses places great importance on supporting customers over the long term.Under the Omniplus Charge brand, the company now offers a service hotline with remote support that is available 24 hours a day, seven days a week. The hotline specialists can remotely inspect charging stations via the internet and provide individualized support in the event of faults or malfunctions. Previous experience shows that approximately 85 percent of fault reports can be resolved remotely. A newly established in-house service team works closely with the hotline experts. If issues cannot be resolved remotely, the service technicians carry out the required work directly on site. The hotline and the service team complement one another, with the hotline providing the technicians with all results from the remote diagnosis before deployment. The technicians operate throughout Germany, and the service is planned to be expanded across Europe in the future. In this way, Daimler Buses is bringing the service quality for charging stations to the high standard already associated with Mercedes-Benz and Setra buses.

Charging Management with the Software Provider Sinos

To ensure the smooth operation of electric buses and charging infrastructure, Daimler Buses provides a charging management solution from Sinos that is specifically tailored to the needs of bus operators. The system enables operators to continuously monitor charging processes and control charging performance according to operational requirements. Vehicle preconditioning is also managed through the central system so that buses are ideally prepared for operation. Existing customer IT systems, such as vehicle dispatch systems, can be integrated through interfaces. In addition, Sinos can help reduce electricity procurement costs through dynamic load management and support for flexible electricity tariffs. It also provides a complete visualization of the depot, including vehicle displays at individual parking positions. These functions are available independently of vehicle and charger brands. Even mixed fleets consisting of electric and diesel buses can be efficiently monitored and managed with Sinos. Daimler Buses maintains a very close partnership with Sinos for the continued development and implementation of charging and depot management systems and therefore acquired a stake in Sinos in spring 2025.

eMobility Without Investments in Charging Infrastructure: Charging-as-a-Service

Together with the experts of Daimler Buses Solutions GmbH, Daimler Buses has already won more than 100 projects across Europe. These projects include renowned public transport operators such as Stadtwerke Bonn, HTM in The Hague, Netherlands, and VYBuss in Östersund, Sweden. Medium-sized bus companies such as RVWB in Wettingen, Switzerland, also make use of the opportunity to obtain everything from individually configured electric buses to complete electromobility infrastructure from a single source. For example, Daimler Buses has been awarded contracts by the cities of Lüneburg and Leipzig as the general contractor for the planning and construction of complete electric bus depots or depot expansions, including the entire charging infrastructure. In addition, Omniplus Charge offers a Charging-as-a-Service 360-degree solution for customers who do not wish to invest in charging infrastructure themselves. Under this model, Daimler Buses finances and installs the charging infrastructure at the customer's depot and takes full responsibility for operation and maintenance. The customer pays a predetermined amount per kilowatt-hour for charging the buses.

Public Charging Infrastructure: Pilot Projects in Cologne, Munich and Hamburg

Since 2026, Daimler Buses has been building its own public charging stations for electric buses. The focus is on high-traffic tourist destinations across Europe, such as bus parking facilities at leisure parks and urban destinations. Daimler Buses aims to provide a significant boost to the expansion of high-performance charging infrastructure beyond motorway corridors. This will enable electric buses to serve remote travel destinations in the future, something that is currently possible only in isolated cases. The first project is a pilot initiative with the City of Cologne, where four public fast-charging points for electric buses are being installed near the city center. Each of the four new fast-charging stations will provide a rated charging capacity of 400 kW. The charging stations will be publicly accessible 24 hours a day, seven days a week. In addition, Daimler Buses plans to establish four public charging stations with up to 600 kW charging power at the Central Bus Station in Munich. The third Daimler Buses charging location is planned for the Hamburg Central Bus Station (ZOB). Initially, four fast-charging stations are planned, with the option to expand to up to eight charging points. Bus operators will be able to charge their electric buses here with electricity from renewable energy sources, regardless of vehicle brand.

Daimler Buses is currently the only bus manufacturer in Europe building its own public charging infrastructure. Its subsidiary, Daimler Buses Solutions, is responsible for planning, construction, operation, and maintenance of the charging stations. The company continuously evaluates additional public charging locations at highly frequented destinations. Property owners, operators, and long-term users of sites where coaches and intercity buses regularly stop are invited to contact Daimler Buses Solutions with potential locations.