• Daimler Truck is pushing ahead with the systematic digitalization of its after-sales business
• New platform for digital parts procurement, “My PartsHub,” is now launching in Germany and parts of Europe
• Over 300,000 different spare parts for trucks and special-purpose vehicles from Mercedes-Benz Trucks & Buses, Setra and FUSO can be ordered in My PartsHub
• Automatic migration of customers from the previous Daimler Truck WebParts online shop

Leinfelden-Echterdingen – With its new online shop “My PartsHub,” Daimler Truck is providing its customers, dealers, and workshops with a central platform for digital parts procurement, which is available immediately. It simplifies and accelerates the distribution of over 300,000 different spare parts for trucks and special-purpose vehicles from Mercedes-Benz Trucks & Buses, Setra and FUSO in Germany and other European markets. These include the Netherlands, Belgium, Luxembourg, Italy, Poland, Spain, Portugal, Switzerland, the United Kingdom, and Turkey. Eleven other countries in Europe will follow successively by spring 2026. 

My PartsHub replaces the previous Daimler Truck WebParts online portal. For ordering truck spare parts, My PartsHub is directly connected to the new Daimler Truck Global Parts Center in Halberstadt, which is currently being put into operation in stages. The connection to the approximately 260,000-square-meter logistics center ensures fast and efficient supply of truck spare parts in Daimler Truck's global after-sales logistics network. Customers who have Mercedes-Benz buses or Setra buses in their fleet in addition to Mercedes-Benz trucks can also purchase bus spare parts via the new online shop. 

With My PartsHub, Daimler Truck offers a solution tailored to customer needs and is driving forward the consistent digitalization of its after-sales business. The new digital platform supports customers, dealers, and workshops in optimizing their parts processes, increases the transparency of ordering processes, and contributes to greater efficiency in spare parts supply. Customers can register their vehicles directly in the system and search for and order spare parts specifically for the respective models in their fleet.

Extended usage options around the clock

My PartsHub offers numerous advantages over the previous Daimler Truck WebParts online portal. The new online shop, which is available in the respective national languages, can be used on all mobile devices such as cell phones, notebooks, or tablets and is available around the clock. It includes the complete range of spare parts, including original parts, exchange parts, and TruckParts by Mercedes-Benz for older truck and special vehicle series. Individual conditions and availability are displayed directly in the search results. 

Another new feature is the option to contact customer service with questions via the integrated chat function, which provides answers to questions within a very short time.

My PartsHub makes it easier to find spare parts

The user interface is clearly structured and intuitive to use. Twelve main parts categories make it easier to search for and select specific spare parts via the online parts catalog for each vehicle. In addition, the search function allows access to so-called exploded drawings, in which complicated vehicle components such as engines or transmission assemblies are broken down into their individual parts and, in some cases, also shown in perspective. 

The availability of the required parts across the various logistics stages, the respective prices, and the ordering options are displayed almost simultaneously. The subsequent price quote is always based on the individually agreed customer-specific conditions. The “Quick Order” function allows frequently required parts to be ordered quickly without lengthy research. Customer orders are processed and shipped by Daimler Truck's service partners. 

Registration and access

Access to My PartsHub is via the central registration platform “User Management After Sales” for Mercedes-Benz Trucks applications. Users already registered in Daimler Truck WebParts are automatically migrated to My PartsHub.
https://mypartshub.daimlertruck.com/