30 years of Omniplus: the milestones

• 1996: Omniplus launches with a full range of service innovations
• 1998: Introduction of ServiceContracts and the central spare‑parts warehouse in Neu‑Ulm
• 2004: Start of the digitalization journey
• 2008: Spare Parts Logistics Center (ELC) in Neu‑Ulm begins operation
• 2009: BusFleet fleet‑management system as well as ServiceCard Basic and Premium
• 2015: BusDepot Management takes over on‑site services at customer locations
• 2016: Long‑distance coach service
• 2017: Omniplus On — the new digital world of service
• 2019: 3D printing and Data Packages for integration into customers’ fleet‑management systems
• 2021: 25‑year anniversary of Omniplus
• 2022: New services for electromobility
• 2023: Certification of the first eBus service locations
• 2025: Over‑the‑air updates and the launch of the Omniplus Charge brand
• 2026: 50,000 connected buses and the first public‑charging project

Bus‑specific service solutions are the recipe for success behind the Omniplus service brand under the Daimler Buses umbrella. Introduced in 1996 shortly after the founding of EvoBus, Omniplus has revolutionized the service landscape in the bus industry ever since. The core idea — then and now — is a powerful and truly bus‑specific service offering from a single source for the Mercedes‑Benz and Setra brands. The innovative strength of Omniplus remains unbroken today, as demonstrated by current developments such as the comprehensive charging‑infrastructure services under the Omniplus Charge brand or the expanded high‑voltage battery services — from reconditioning and upgrading to the latest battery generation all the way to recycling.

1996: Omniplus launches with a full range of service innovations 

Service for buses traditionally begins with classic offerings such as maintenance and repair. Omniplus can do this — and much more. When Omniplus was launched in 1996, it introduced a bundle of service innovations: its Service Centers and service network, the ServiceCard, and new types of maintenance packages. From the very beginning, Omniplus also offered additional services such as the already well‑established and popular DriverTraining. 

1998: ServiceContracts and the central spare‑parts warehouse in Neu‑Ulm 

Two years after its founding, Omniplus once again set new standards for bus‑specific services with the introduction of its ServiceContracts. At the same time, the previously separate spare‑parts organizations for Mercedes‑Benz and Setra were consolidated into a central warehouse in Neu‑Ulm. During this period, Omniplus also professionalized the trade in used buses from Mercedes‑Benz and Setra — a business that was later carved out in 2013 under the independent BusStore brand.

2004: Beginning of digitalization 

Omniplus embraced digitalization early on. As early as 2004, the service directory was available online. At the same time, Omniplus was a pioneer with its online shop, which allowed operators with their own workshop to order parts quickly and easily. Also in 2004, Omniplus introduced a multilevel classification for its service locations. Since then, they have been categorized across Europe by their service scope as BusWorld, BusPort, or BusPoint.

2008: Spare Parts Logistics Center (ELC) in Neu‑Ulm goes into operation 

Since 2008, all service locations have received parts from the state‑of‑the‑art Spare Parts Logistics Center in Neu‑Ulm, which today stocks around 130,000 parts ready for dispatch. That same year, Omniplus introduced SmallRepair, a fast and cost‑efficient service for minor repairs. 

2009: BusFleet fleet‑management system and ServiceCard Basic and Premium 

In 2009, Omniplus launched the first bus‑specific fleet‑management system, BusFleet. Data transmission, digital tachograph analysis, and driving‑style documentation were just some of its functions. At the same time, the ServiceCard offering was expanded: the introduction of ServiceCard Basic and Premium allowed operators to choose the level of service they needed. Beginning in 2012, Omniplus applied a similar tiered approach to its ServiceContracts with Basic and Premium versions.

2015: BusDepot Management provides services directly at customer locations

In 2015, Omniplus attracted attention with a new service: under the BusDepot Management program, authorized service locations — and thus Omniplus personnel — began performing services directly in the customer’s own workshop. The principle behind it: no one knows buses better than the manufacturer, so who could maintain and repair them more effectively? Omniplus also introduced new ServiceContracts for young used coaches from Mercedes‑Benz and Setra. With the BestAge Repair program, Omniplus added value‑appropriate services for older buses. 

2016: Long‑distance coach service 

Introduced in 2016, the long‑distance coach service was tailor‑made for the high‑mileage segment of the coach market. The Basic package focuses on fast and thorough cleaning. The Premium package includes additional services as well as the provision of parking spaces. With the functional FernbusCheck, Omniplus also offers reliable inspection of key components.

2017: Omniplus On – the new digital world of service

In autumn 2017, Omniplus introduced an entirely new service world: connecting vehicle, driver, company, and service — and creating tangible added value for customers. This is the idea behind Omniplus On. The platform brought together a wide range of current and future digital services for buses in a single portal. Omniplus On integrated existing services as well as new offerings such as the Omniplus consumption analysis.

2019: 3D printing and Data Packages for use in operators’ own fleet‑management systems

For the first time, Daimler Buses adopted 3D printing technology to produce spare parts and customized interior components quickly, flexibly, and in genuine‑quality specifications. Customers could order these parts directly through the Omniplus On portal. With the additional Data Packages, Daimler Buses enabled customers to use vehicle data from Mercedes‑Benz and Setra buses in third‑party fleet‑management and telematics systems.

2021: 25th anniversary of Omniplus

A quarter century after its launch, Omniplus delivered 360‑degree support for Mercedes‑Benz and Setra buses — from 24h Service and ServiceContracts to digital services under the Omniplus On platform. During the COVID‑19 pandemic, retrofits of particulate filters with antiviral coatings as well as driver protection doors and divider screens were particularly in demand.

2022: New services for electromobility

With the founding of Daimler Buses Solutions GmbH, Daimler Buses consolidated its consulting and support offerings for charging infrastructure into a dedicated subsidiary. Beyond consulting, the company also provides complete depot construction including full charging infrastructure — all the way to Charging‑as‑a‑Service. Working with the experts at Daimler Buses Solutions GmbH and additional partners, Daimler Buses can deliver the entire e‑mobility ecosystem as a turnkey solution from a single source.

2023: Certification of the first eBus service locations

The first service locations equipped with high‑voltage infrastructure received official certification as eBus service locations. The new Customer Campus Mannheim for training and education also opened.

2025: Over‑the‑air updates and the new Omniplus Charge brand

With the premiere of the Mercedes‑Benz eIntouro electric intercity bus at Busworld 2025, Omniplus presented over‑the‑air updates for the first time — enabling software updates without a workshop visit. Daimler Buses consolidated all charging‑infrastructure services under the Omniplus Charge brand, now including service for charging infrastructure itself.

2026: 50,000 connected buses and the first public‑charging project

In its anniversary year, Omniplus is expanding the European service network with additional own Service Centers. More than 130 locations are certified as eBus service sites, and 10 are certified for hydrogen‑bus service. A total of 50,000 buses are connected to the Omniplus On platform, allowing operators to use vehicle data to optimize efficiency and availability.

In the Omniplus eShop, faster and more precise part identification reduces repair times. For the eCitaro, Omniplus offers replacement of older NMC battery generations with the newest generation, increasing both vehicle service life and range.

With four 400‑kW charging stations at the centrally located bus park in Cologne, Daimler Buses becomes the first bus manufacturer in Europe to operate its own public charging stations for buses. High‑quality Daimler Buses service is now also available for charging infrastructure — with an expert service hotline including remote troubleshooting and a dedicated service team.